Volume 11 Number 8 Summer 2013
New service helps title and escrow professionals cover more ground in less time
If you order Florida tax and lien reports and request Homeowner Association (HOA) Estoppel letters in more than one Florida County, your job may be getting easier.
Want to know more? Contact us
Searches reveal claims and obligations that can affect lien position
Municipal lien searches locate and disclose details of unrecorded liens and code violations, open or expired permits, taxes and special assessments, utility balances that include water, sewer and solid waste, and any registration requirements for foreclosed or vacant property.
HOA Estoppel letters or demand services disclose amounts owed by a homeowner to a homeowner association, including current balances, delinquent amounts, assessment amounts and frequency. The HOA Estoppel service also secures a Demand/Estoppel letter and will obtain a ledger, if available.
HOA Identification is offered as a separate service. It provides contact information for the management company, which enables users to contact homeowner associations directly for information.
These searches can reveal claims and obligations that can inure to a new homeowner if not discovered and resolved prior to closing, and can even affect lien position.
“We learned in the years following the market crash of 2007 that this type of search became increasingly important to investors, home buyers and title companies,” explained Roy. “Properties in default or foreclosure often have a higher incidence of unrecorded liens and unpaid HOA balances, and this service shines a bright light on them before they become a problem. We expect these services to remain popular for traditional buy/sell transactions even as the market continues to normalize,” he continued.
While these searches are not the obligation of a title company or agent involved in a transaction, "Making these searches easy to order allows clients to add a new level of service to their offering," said Roy.
Continuous tracking backed by superior client support
One of the greatest benefits of the service, according to Client Services Manager Sean Tracy, is the fact that orders are continuously tracked and reported through OrderPoint. As questions arise, clients can contact Property Insight’s award-winning client support team, available by telephone and email from 7:30 a.m. to 9 p.m. (Eastern), for answers.
“There is no ‘black hole’ in our process where requests can disappear, leaving the client wondering where their order is,” said Sean. “Orders are tracked electronically and order status is available online at all times. Support from Client Services provides an added backstop as the situation warrants,” he added.
One more way
“Our challenge is to make our clients more productive and effective while improving the service they can offer their customers,” said Roy. “With this new service, we have significantly expanded our clients’ capabilities, requiring minimal effort on their part to provide an important service.”
What's hot from Property Insight
Since 2005, the Southeast Operations team, located in Maitland, FL, has been expanding title plant coverage, adding to the depth and breadth of the online image repository and leading the charge on new technology and services for its Florida title clients. Here’s an overview of what's hot.
Read feature stories from past editions
The new model for improving efficiency in title searching | June, 2013
Going further for customer convenience: Product release 4.1 | March, 2013
Rounding third and heading for home: Nearing completion on plant conversions | January, 2013
OrderPoint: A new high point in title order management | December, 2012
Buckle up: TitlePoint & TitlePoint Xpress have shifted into 4.0 | November, 2012
Sending a policy? Don't ship it - transmit it | September, 2012
Time savings ahead thanks to our new v3.10 product releases | July, 2012
Reaching New Levels of Performance in Arizona: Improving Plant Integrity | July, 2012
Custodians of Chicago's Fiery Past: Our Role in Preserving History | July, 2012
Spotlight on TitleTax in AZ and CA: Getting the Most Out of Your Tax Search | March, 2012
Spotlight on Chicago: TitlePoint Takes to the Toddlin' Town | March, 2012
Release 3.9: TitlePoint and TitlePoint Xpress Deliver New Conveniences | March, 2012
Our Newest Product Release: It's About Creating Time in Your Day | June, 2011
Customers Answer Questions About Our Performance | December, 2010
Special Search Team Answers the Call | October, 2010
Xpress Search does more of the legwork in a title search | Summer, 2010
TitlePoint and TitlePoint Xpress version 3.5 power up | Summer, 2010
Outsourcing poses new challenges and opportunities | Summer, 2010
Legal & Vesting Report: a single source for searching multiple data sources | October, 2009
What goes into an application upgrade? | June, 2009